Smarter Claims, Faster Results

We help insurance carriers transform their claims operations and unlock new efficiencies with practical consulting and targeted AI solutions.

Transform Your Claims Operation Into a
Competitive Advantage

In an increasingly unforgiving insurance landscape, an inefficient claims department can be a major liability. Long cycle times, high operational costs, and struggles with compliance not only hurt your bottom line but also impact customer satisfaction. Many organizations know they need to modernize but face challenges with integrating new technology, managing change, and ensuring their teams can adapt.

At Lanzko, we specialize in solving these problems. With a deep focus on Property & Casualty (P&C) claims, we understand the complex balance between innovation, risk management, and operational reality. We don’t just recommend technology; we help you build better workflows that deliver real, measurable results.

Our Services: Accelerating Speed, Scale, and Savings for Insurers

Claims Operations Consulting
Redesign workflows, eliminate bottlenecks, and improve cycle times without adding headcount. Our approach starts with shadowing your team and analyzing your data to find where time and quality are actually being lost.
  • Workflow analysis and redesign
  • Cycle time reduction strategies
  • Capacity planning and resource allocation
  • Process documentation and standard operating procedures
Technology & AI Enablement
From vendor selection to deployment, we guide you through implementing technology solutions that match your operational reality. Our focus is on practical integration—ensuring your technology investments deliver measurable results and your team can actually use them effectively.
  • Technology evaluation and vendor selection
  • AI solution implementation and integration
  • Custom micro-solution development when commercial tools fall short
  • Change management and user adoption support
Audit & Quality Assurance
We design QA programs that actually improve outcomes, not just catch errors. Our approach focuses on actionable feedback, root cause analysis, and building quality into the workflow rather than inspecting it in after the fact.
  • QA program design and implementation
  • File review frameworks and scoring methodologies
  • Root cause analysis and corrective action planning
  • Quality metrics that drive behavior change
Billing & Payment Recovery
We help you recover money you're leaving on the table—whether it's medical bill review, subrogation, salvage, or vendor billing errors. Our focus is on building sustainable processes, not one-time audits.
  • Medical bill review process optimization
  • Vendor billing audit and error detection
  • Payment accuracy monitoring
  • Cost containment strategy and implementation
Litigation Management
We streamline the handoff between claims and litigation and help you build systems that don't rely on heroic effort from individual adjusters.
  • Litigation referral criteria and workflows
  • Defense counsel management and panel optimization
  • Recovery process improvement
  • Vendor performance metrics and oversight

Proven Leadership in Claims Transformation

Decades of Claims Experience

Our consulting is backed by over 25 years of hands-on experience leading and transforming insurance claims organizations.

Practical, Not Theoretical

We provide practical, build-oriented solutions designed to be implemented quickly and deliver measurable results.

An Invaluable Ally

We act as an extension of your team, guiding modernization with minimal disruption.

Ready to Build a World-Class Claims Operation?

Schedule a free, no-obligation consultation to discuss your specific needs and learn how Lanzko can help.

Schedule Your Consultation