Insights for Modern Operations

Practical strategies for improving workflows, decision-making, and adoption of new tools, including AI, without the hype

Subscribe
View all posts
Lanzko Insights
May 11, 2026
The First AI in Claims Isn’t What You Think
Before you deploy AI to handle claims, deploy it to review them. The case for making claims audit your AI pilot — and why it changes everything that comes after
April 13, 2026
Every Other Claims Function Has Infrastructure. Audit Has Spreadsheets.
The case for a platform of record in P&C claims audit
March 23, 2026
The Best Claims Audit Teams Deserve Better Than a System That Resets When They Leave.
Most audit programs reset when a key person leaves. That's a systems flaw, not bad luck. If the person left tomorrow, how much of it would survive?

All Insights

Browse every post published on Lanzko Insights.

DateTitleLink
May 11, 2026The First AI in Claims Isn’t What You ThinkRead
Apr 13, 2026Every Other Claims Function Has Infrastructure. Audit Has Spreadsheets.Read
Mar 23, 2026The Best Claims Audit Teams Deserve Better Than a System That Resets When They Leave.Read
Mar 14, 2026The One Process That Reviews All the Others Has No Infrastructure of Its Own.Read
Feb 27, 2026Audits Don't Change Claims Operations. Here's Why — and How to Fix It.Read
Feb 6, 2026Agentic AI in Claims: Stop Automating Broken ProcessesRead
Jan 12, 2026Streamlining TPA Audits with AI: Balancing Efficiency and AccuracyRead
Jan 1, 2026Navigating Insurance Claims in 2026: Embracing Auditable Matter Controls for Efficiency and ComplianceRead
Jan 1, 2026Enhancing AI Compliance in Insurance Claims: Balancing Transparency, Security, and Efficiency Read
Jan 1, 2026Human Oversight and GovernanceRead
Jan 1, 2026Rapid Prototyping Under Real ConstraintsRead
Jan 1, 2026Workflow First, Technology SecondRead