Insights for Modern Operations
Practical strategies for improving workflows, decision-making, and adoption of new tools, including AI, without the hype
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February 6, 2026
Most claims teams bolt AI onto workflows that were broken before the technology arrived. Here’s what actually works, and what I learned building it.
January 12, 2026
Leveraging AI and automation to transform the TPA audit process for more effective claims handling.
January 1, 2026
How TPAs can succeed in claims operations through auditable matter controls.
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