Insights for Modern Operations

Practical strategies for improving workflows, decision-making, and adoption of new tools, including AI, without the hype

Lanzko Insights
April 13, 2026
The case for a platform of record in P&C claims audit
March 23, 2026
Most audit programs reset when a key person leaves. That's a systems flaw, not bad luck. If the person left tomorrow, how much of it would survive?
March 14, 2026
While the claim file is organized, tracked, and searchable the review of that file lives in a folder nobody can find or a spreadsheet no one can access.